Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and cash coupons. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below :
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Shipping Fee : 조건부 무료 : 주문 금액 ₩50,001 미만일 때 배송비 ₩4,000을 추가합니다.
Shipping Period : 3일 ~ 7일
Shipping :
Shipping Method : Parcel Service
Shipping Area : All address in Korea where our parcel service can reach within it’s delivery network
Shipping Rate : Conditional Free : ￦4,000 will be charged for shipping, if your order amount is less than ￦50,000. (For Jeju Island Shipping : ￦6,500 will be charged for shipping. If your order amount is less than ￦50,000 // ￦2500 will be charged , if your order amount is more than ￦50,001)
Delivery Time : Within next day or 2nd days upon completion of order acknowledgement
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order. Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
[46757] 33 Noksansandan 382 – 50, Gangseo-Gu, Busan, Korea
부산광역시 강서구 녹산산단382로50번길 33 (송정동) 3층 1호
Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
An item is eligible for cancellation if:
you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
the ordered item is out of stock.
We accept return(s) if:
you receive a product different from your order; or
you receive a defective product.
*Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
Please include all contents of the original package and free gifts (if applicable) in your return packaging.
Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
We do not accept return(s) if:
you are returning the items just because you changed your mind (on size, color, etc.)
you are returning shoes, bags, or any other accessories
the products are damaged due to your mishandling
your return request is not approved by our staff
The following items are not considered defective:
Items that are originally manufactured without tags or labels
Items with creases that may have been made while shipping
Items with unsatisfactory/incomplete finish due to mass production
If there is a missing item from your order:
Contact our customer service center by phone or email or txt your message (if you cannot reach us by phone) within 1 day of delivery.
Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit:
Your reward store credit issued from orders or instant cash coupon(s) will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available cash coupon value balance.
Requirements:
If you redeem your order with cash coupon(s), you are required to spend a minimum amount of purchase.
Cancellation of cash coupon(s):
Pending cash coupon(s) issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your cash coupon(s) will be cancelled if you close your account. Also, your cash coupon(s) will expire if there is no newly record of purchase for three years.
